Shipping policy

This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

 

If you have any questions about placing an order with us, please contact our Customer Service Team: [email protected] at Mon – Fri / 10:00AM – 8:00PM.

 

Healthy Safety:

 

Shipping Countries：

 

United States

International countries:

Australia, Canada, Denmark, Finland, Germany, Greece, Hungary, Ireland, Italy, Malaysia, Philippines, Singapore,  Thailand, Vietnam, Israel, Norway, Poland, Spain, Sweden, United Kingdom

 

HANDLING AND TRANSIT TIME AND ORDER CUT-OFF TIME:

 

We process orders on business days which are Monday through Friday, Eastern Standard Time, and exclude holidays observed by the Post Office: New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

 

Shipping Time = Processing time + Transit time

 

Shipping Region Shipping method Processing time Transit time

United States Standard Shipping 1-3 Business Days (Mon-Fri) 10-15 Business Days (Mon-Fri)

International countries Standard Shipping 1-3 Business Days (Mon-Fri) 10-15 Business Days (Mon-Fri)

Shipping Cost：

 

Shipping Region Shipping method Shipping Cost

United States Standard Shipping FREE Shipping for All orders

International countries Standard Shipping FREE Shipping for All orders

To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Use correct abbreviations and have spaces inserted properly, we do not take responsibility for incorrect information. Please Note – We do not ship to PO boxes.

 

NOTE: We are not responsible for shipping carrier delays. You will understand that these delays are beyond our control.

 

Shipping Status:

 

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.

If you don’t receive a shipping confirmation email right away, don’t worry! Please contact our customer success team via email at [email protected].

 

Lost or Stolen Packages (if applicable)

 

Our website is not responsible for lost or stolen packages whose delivery is confirmed to the address entered for an order. Upon request, Our website will confirm delivery to the address provided, delivery date, tracking information, and carrier information for the customer to investigate. 

 

Cancellations:

 

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched.

 

Dues and taxes

 

All packages are shipped from Our website. For our customers in the USA, there is no additional tax on our products, which means you only have to pay the final sale price when shopping.

 

Item packaging details

 

All our items are packaged in two-way polystyrene (OPP), which has many advantages in terms of quality preservation:

 

Withstands high tensile force

Preserves heat and light radiation

Nontoxic

Odorless

Ecological

Lightweight

Contact Info:

 

Email: [email protected]

Working Days/Hours: Mon – Fri / 10:00AM – 8:00PM